Manage your subscription
All subscription management lives under Settings → Billing. You need the Owner role to make changes.
Upgrading
- Settings → Billing → Change plan.
- Pick the new plan.
- Confirm the proration. We charge the prorated difference immediately and your renewal date shifts to keep you on a clean monthly/annual cycle.
The new plan's features unlock right away.
Downgrading
- Settings → Billing → Change plan.
- Pick a lower plan.
Downgrades take effect at the end of the current billing period — you keep current features until then, no refund for unused time.
If your usage exceeds the new plan's limits at the end of the period:
- Extra channels above the limit are paused (not deleted).
- Extra team seats above the limit lose access (in order of last activity).
Monthly vs annual
Annual billing is ~20% cheaper than monthly. Switch under Settings → Billing → Billing cycle. Switching mid-cycle credits unused time toward the new cycle.
Pausing a subscription
We don't currently support pausing. If you need to step away, downgrade to the free trial limit or cancel and re-subscribe later.